Medical Coding
AAPC-certified coders using ICD-10 and CPT to maximize reimbursement on every claim submitted.
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Extended Services
Virtual Assistant Services
Dedicated medical virtual assistants that handle administrative tasks — freeing your clinical staff to focus entirely on patient care.
HIPAA Compliant
97%+ Clean Claims
Dedicated Account Manager
Hiring, training, and retaining front-office staff is one of the biggest operational challenges for independent practices. Our medical virtual assistants are HIPAA-trained, U.S.-based or bilingual, and embedded directly into your workflows — handling scheduling, prior authorizations, patient communications, and more at a fraction of the cost of an in-house hire.
Prime Medical Billing's virtual assistant service gives your practice skilled administrative support without the overhead of full-time employment. Our VAs specialize in healthcare — they understand medical terminology, payer processes, and the nuances of running a clinical operation.
Whether you need help with front-desk overflow, insurance verification, referral coordination, or patient follow-up calls, our VAs integrate with your EHR and practice management system to deliver seamless support from day one.
Key Benefits
Healthcare-Trained Staff
Our VAs are trained in medical terminology, HIPAA compliance, and healthcare administration — ready to work in your practice from day one.
EHR & PM Integration
Works directly inside your existing EHR and practice management software — no new systems, no disruptions to your current workflow.
Significant Cost Savings
Save 50–70% vs. hiring in-house staff — no benefits, no payroll taxes, no recruiting costs, no turnover risk.
Flexible Hours
Full-time, part-time, or overflow support — scale up or down as your practice needs change, without the HR burden.
HIPAA Compliant
All VAs sign BAAs, work through encrypted channels, and receive ongoing HIPAA training — your patient data is always protected.
Dedicated & Accountable
A dedicated VA assigned to your practice — not a shared pool. They learn your workflows, your preferences, and your patients.
What Your Virtual Assistant Can Handle
Our medical VAs handle the full spectrum of administrative tasks — from scheduling and eligibility checks to prior authorizations and patient recall campaigns. Here's what they can take off your plate:
- Patient appointment scheduling and rescheduling
- Insurance eligibility verification before appointments
- Prior authorization submission and follow-up
- Referral coordination and specialist communication
- Patient recall and follow-up call campaigns
- Medical records requests and release management
- Answering inbound patient phone calls and messages
- Data entry and EHR documentation support
Related Services
Denial Management
Proactive denial prevention and rapid appeals that recover revenue most practices don't know they're missing.
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Full payer enrollment and re-credentialing to get your providers billing faster without revenue gaps.
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Our free billing audit takes less than 48 hours and shows you exactly where money is slipping through the cracks.
No contracts • No setup fees • HIPAA-compliant at every step
Frequently Asked Questions
Everything you need to know about working with Prime Medical Billing for your virtual assistant services needs.
Most practices see measurable improvements within the first 30–60 days. Clean claim rates typically rise within the first billing cycle as we correct root-cause coding and documentation issues. Full revenue optimization — including recovered denials and reduced AR days — is usually evident within 90 days.
No. We integrate with all major EHR and practice management systems including Epic, eClinicalWorks, Athenahealth, Kareo, DrChrono, Practice Fusion, Greenway Health, and more. Our onboarding team handles the technical setup.
Before any data is shared, we execute a formal Business Associate Agreement (BAA) with your practice. All data transfers use encrypted channels, our staff are trained on HIPAA annually, and we conduct regular security risk assessments.
Our average first-pass clean claim rate is 97–98%. We measure this as the percentage of claims accepted by payers on first submission. Each client receives a monthly performance report tracking this and other key metrics.
No denied claim goes unaddressed. Our denial management team reviews every denial within 24 hours, determines the root cause, corrects the claim, and re-submits with supporting documentation before payer appeal deadlines.