Privacy Policy

1. Introduction

Prime Medical Billing LLC ("Company," "we," "us," or "our") operates the website primemedicalbillingllc.com and provides medical billing, coding, and revenue cycle management services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you disagree with any part of this policy, please do not use our website or services.

2. HIPAA Compliance

As a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA), Prime Medical Billing LLC is committed to protecting Protected Health Information (PHI). We operate under a signed Business Associate Agreement (BAA) with all covered entity clients. We do not store PHI on our website systems. All PHI is handled exclusively through HIPAA-compliant, encrypted channels agreed upon with each client practice.

3. Information We Collect

Information you provide directly: When you complete our contact form, request a free audit, or communicate with us via email or phone, we collect your name, practice name, email address, phone number, and any information you choose to share about your billing needs.

Automatically collected information: When you visit our website, we may automatically collect certain information including your IP address, browser type, pages visited, time spent on pages, referring URL, and other usage data through cookies and similar tracking technologies.

We do not collect: We do not collect or store patient names, patient health information, Social Security numbers, insurance member IDs, dates of birth, or any other Protected Health Information through this website.

4. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Send you information about our services, updates, and industry news (with your consent)
• Improve our website and services
• Comply with legal obligations
• Prevent fraudulent activity and ensure website security

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: Trusted third-party vendors who assist in operating our website and business (e.g., email service providers, CRM software) under strict confidentiality agreements.
• Legal requirements: When required by law, court order, or governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Cookies

Our website uses cookies — small data files stored on your browser — to improve your experience. These cookies may track pages you visit and your interactions with our site. You can instruct your browser to refuse cookies or alert you when cookies are being sent. However, some parts of our site may not function properly without cookies.

We use Google Analytics (or similar services) to analyze website traffic. These services may use cookies to collect anonymized usage data. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption on our website, access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is 100% secure.

To protect our website forms from spam and automated abuse, we use Cloudflare Turnstile, a privacy-focused bot-detection service. Turnstile may run invisibly in the background and can collect and process information about your device and browser (such as your IP address and browser characteristics) on Cloudflare's servers in order to verify that you are a human and not an automated bot. Your use of Cloudflare Turnstile is subject to the Cloudflare Turnstile Privacy Addendum and the Cloudflare Privacy Policy.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any third-party site you visit.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Prime Medical Billing LLC
23015 FM529 Rd STE 200
Katy, TX 77493

(346) 307-9057
info@primemedicalbillingllc.com