Medical Coding
AAPC-certified coders using ICD-10 and CPT to maximize reimbursement on every claim submitted.
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Core Service
Patient Statement Services
Professional patient billing that maximizes collections while preserving your practice's patient relationships.
HIPAA Compliant
97%+ Clean Claims
Dedicated Account Manager
Patient collections are the fastest-growing component of practice revenue. Our patient statement service handles the entire patient billing cycle — from accurate balance calculation through professional statement delivery — improving collections without damaging patient relationships.
The way a practice bills its patients reflects on the entire care experience. Our professional, clear, and accurate statements give patients the information they need to understand and pay their bills — while our follow-up process ensures balances are collected efficiently and respectfully.
Key Benefits
Clear Statements
Easy-to-read patient statements that explain what was billed, what insurance paid, and what the patient owes — reducing confusion and disputes.
Multiple Delivery Options
Paper statements, email, and online patient portal payment options — meeting patients where they are for faster collections.
Higher Collection Rate
Timely, professional statements with clear payment instructions increase patient payment rates significantly over informal billing.
Respectful Follow-Up
Patient-friendly reminder sequences that encourage payment without damaging the patient relationship your clinical team has built.
HIPAA Compliance
All patient communications comply with HIPAA privacy rules — protecting PHI throughout the billing and collection process.
Patient Balance Reporting
Detailed reporting on patient AR by age, payer, and provider — complete visibility into your patient collections performance.
Our Patient Billing Process
We handle the complete patient billing cycle — from accurate balance calculation after insurance payment through final collection. Every step is designed to be professional, clear, and effective.
- Accurate balance calculation after all insurance payments
- Statement generation and mailing within 24 hours of posting
- Electronic statement delivery via patient portal
- Payment reminder sequence (30/60/90 day)
- Online payment link included on all statements
- HIPAA-compliant collection communications
Related Services
Denial Management
Proactive denial prevention and rapid appeals that recover revenue most practices don't know they're missing.
Learn MoreCredentialing
Full payer enrollment and re-credentialing to get your providers billing faster without revenue gaps.
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Our free billing audit takes less than 48 hours and shows you exactly where money is slipping through the cracks.
No contracts • No setup fees • HIPAA-compliant at every step
Frequently Asked Questions
Everything you need to know about working with Prime Medical Billing for your patient statement services needs.
Most practices see measurable improvements within the first 30–60 days. Clean claim rates typically rise within the first billing cycle as we correct root-cause coding and documentation issues. Full revenue optimization — including recovered denials and reduced AR days — is usually evident within 90 days.
No. We integrate with all major EHR and practice management systems including Epic, eClinicalWorks, Athenahealth, Kareo, DrChrono, Practice Fusion, Greenway Health, and more. Our onboarding team handles the technical setup.
Before any data is shared, we execute a formal Business Associate Agreement (BAA) with your practice. All data transfers use encrypted channels, our staff are trained on HIPAA annually, and we conduct regular security risk assessments.
Our average first-pass clean claim rate is 97–98%. We measure this as the percentage of claims accepted by payers on first submission. Each client receives a monthly performance report tracking this and other key metrics.
No denied claim goes unaddressed. Our denial management team reviews every denial within 24 hours, determines the root cause, corrects the claim, and re-submits with supporting documentation before payer appeal deadlines.