Medical Coding
AAPC-certified coders using ICD-10 and CPT to maximize reimbursement on every claim submitted.
Learn More
Extended Services
Remote Medical Assistant Services
Trained remote medical assistants who handle clinical admin tasks — freeing your on-site staff to focus on patient care.
HIPAA Compliant
97%+ Clean Claims
Dedicated Account Manager
Our remote medical assistants integrate directly with your clinical workflows — handling prior authorizations, referral coordination, patient outreach, and appointment scheduling so your in-office team can stay focused on delivering exceptional patient care.
The shortage of qualified medical assistants is a growing challenge for independent practices and group clinics. Our remote medical assistant service gives you access to trained, HIPAA-compliant clinical support staff without the overhead of a full-time hire — no benefits, no desk space, no recruitment costs.
Each remote MA is trained in healthcare-specific communication, EHR systems, and HIPAA compliance protocols. We match you with a dedicated MA who understands your specialty and your workflow from day one.
Key Benefits
Dedicated & Trained
Each remote MA is matched to your practice, trained on your protocols, and dedicated to supporting your clinical team — not spread across a call center.
HIPAA Compliant
All remote MAs operate under signed BAAs and use HIPAA-compliant communication tools — your patient data stays protected at every touchpoint.
Prior Authorization Support
We handle the time-consuming prior auth process end-to-end — submission, follow-up, and status tracking — so providers are never delayed waiting for approvals.
Patient Outreach & Scheduling
Appointment reminders, recall outreach, no-show follow-up, and patient communication — handled professionally and on your timeline.
EHR Integration
Our MAs work inside your existing EHR system — no new software, no migration. We support Epic, eClinicalWorks, Athenahealth, Kareo, and all major platforms.
Reduce Overhead
Remote MAs cost significantly less than a full-time hire — no benefits, no HR overhead, no recruitment costs. Scale up or down as your practice needs change.
How Our Remote MA Service Works
We onboard your remote medical assistant quickly and efficiently — typically within 5–7 business days. Our structured onboarding covers your EHR, your protocols, and your communication preferences before they touch a single task.
- Prior authorization submission and follow-up
- Referral coordination and tracking
- Appointment scheduling and patient reminders
- No-show and recall patient outreach
- Chart prep and clinical documentation support
- Insurance eligibility verification before appointments
- Patient intake form collection and entry
- Medication refill request routing
Related Services
Denial Management
Proactive denial prevention and rapid appeals that recover revenue most practices don't know they're missing.
Learn MoreCredentialing
Full payer enrollment and re-credentialing to get your providers billing faster without revenue gaps.
Learn MoreStart Recovering Revenue Today
Our free billing audit takes less than 48 hours and shows you exactly where money is slipping through the cracks.
No contracts • No setup fees • HIPAA-compliant at every step
Frequently Asked Questions
Everything you need to know about working with Prime Medical Billing for your remote medical assistant services needs.
Most practices see measurable improvements within the first 30–60 days. Clean claim rates typically rise within the first billing cycle as we correct root-cause coding and documentation issues. Full revenue optimization — including recovered denials and reduced AR days — is usually evident within 90 days.
No. We integrate with all major EHR and practice management systems including Epic, eClinicalWorks, Athenahealth, Kareo, DrChrono, Practice Fusion, Greenway Health, and more. Our onboarding team handles the technical setup.
Before any data is shared, we execute a formal Business Associate Agreement (BAA) with your practice. All data transfers use encrypted channels, our staff are trained on HIPAA annually, and we conduct regular security risk assessments.
Our average first-pass clean claim rate is 97–98%. We measure this as the percentage of claims accepted by payers on first submission. Each client receives a monthly performance report tracking this and other key metrics.
No denied claim goes unaddressed. Our denial management team reviews every denial within 24 hours, determines the root cause, corrects the claim, and re-submits with supporting documentation before payer appeal deadlines.